Privacy Policy

This Privacy Policy was last updated on September 22nd, 2022.

Protecting your personal information is important to George’s Cream Inc (“George’s”, “we” “our”, “us”). We strive to maintain our customers’ trust.

When does this Privacy Policy apply?

This Privacy Policy explains our practices in collecting, using and disclosing your personal information in the course of operating our business in Canada and/or the United States, online through George’s Cream’s website www.georgescream.com (collectively, “Website“), our social media accounts and in other ways you engage with us.

For your convenience, the Website may contain links to other sites and advertisements that are not controlled or operated by George’s Cream. This Privacy Policy does not apply to those sites or advertisements. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices or policies of other websites or third parties. George’s Cream encourages you to review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.

What We Collect

The types of information we collect depend on the nature of your interaction with us. We may collect personal information such as:

  • contact information such as your name, billing address, shipping address, telephone number, email address;
  • account information such as username, password;
  • order and refund history;
  • payment information such as method of payment, credit and debit card information, amount paid, signature;
  • demographic information such as age, language preferences and other demographic information;
  • information about your interests and preferences such as marketing consent;
  • certain information and data that may be collected when you visit a Website, such as pages viewed, your IP address, browser information, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media sites or through our electronic communications such as e-newsletters;
  • certain personal information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions, if you apply for an employment opportunity with us.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

In some cases, such as when you ask us to ship an order or you purchase a gift or gift certificate, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual, that is provided by you to George’s Cream.

How We Collect Your Personal Information

We collect personal information from you in a variety of ways when you interact with George’s Cream. Some examples include but are not limited to situations when you:

  • order, purchase, exchange, return, or cancel an order for, any of our products through a Website;
  • contact us, make an inquiry about any of our products or otherwise request information or assistance from us;
  • sign up to receive notifications about an online order, including when the order will be delivered or ready for pickup in store;
  • sign up to receive catalogs, newsletters and email communication with information about our products, special offers, events or other news;
  • provide feedback or make other submissions to George’s;
  • participate in a contest or other promotions;
  • participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products;
  • apply for employment with George’s Cream;
  • engage with us on social media; or
  • use features of a Website that may be offered from time to time and may require such information in order to use the feature (including but not limited to submitting user-generated content as described in the Terms of Use).

How We Use Your Personal Information

George’s Cream uses your personal information to offer and provide products (including to confirm, process and track orders and order status, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law or described in this Privacy Policy. Some examples of how we may use your personal information include (without limitation):

  •  to develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information;
  • to conduct commercial transactions including to process and administer purchases, exchanges, returns or other transactions that you may engage in with George’s Cream through our Website and to communicate with you about those transactions;
  • to contact you regarding the status of an online order;
  • to contact you and respond to any requests or other communications that you may have had with us, including claims or requests for customer service;
  • to provide you with newsletters, catalogs and email communication about products, special offers, events or other news
  • to summarize in an aggregate format for statistical and research purposes, including, without limitation, to provide portions of this aggregated information to vendors, service providers or consultants to, for example, gauge the level of interest in our website, advertising campaigns and electronic communications, plan for Website infrastructure improvements and/or plan and evaluate marketing initiatives;
  • to perform data analysis and help us improve and customize our product  offerings, website and customers’ experience;
  • to troubleshoot problems with the website;
  • to enforce our Terms of Use or comply with this Privacy Policy;
  • to protect the security and integrity of our website and our business;
  • to detect and protect against error, theft, fraud and other illegal activity and to otherwise administer our loss prevention program;
  • to process and respond to applications for employment; and
  • to comply with any legal or regulatory requirements.

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

E-Newsletters and other Electronic Communications

In certain circumstances, we may send you email  communication. For example, when you sign up or are subscribed to receive our e-newsletter, you may receive email marketing communications about our products, special offers, events, new website features, changes to this Privacy Policy or other terms and conditions or other news. Similarly, when you sign up or are subscribed to receive notifications about an online purchase, we may send you email communication about the status of your purchase.

To opt out of receiving email communicatios from us, you can click the “unsubscribe” link in any email marketing communication or contact us using the contact information in the “How to Contact our Privacy Officer” section, below.

Please allow up to ten (10) days for your “unsubscribe” request to be processed. Even if you opt out of receiving email marketing communications from us, we may still contact you by email for transactional or account-related purposes like confirming or following up on a purchase, order or service request or responding to customer service inquiries.

Cookies and Similar Technologies

We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Website and deliver more personalized service based on your online behaviour. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.

Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Website.

How We Disclose Your Personal Information

George’s Cream does not sell or rent our customers’ personal information to any third party. However, in the normal course of business we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.

Service Providers

We may disclose or otherwise make available personal information to third party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as for processing orders, notifying you of the status of an order, shipping, payment card processing, supporting the content, operation and maintenance of our Website as well as facilitating and collecting customer reviews. We contractually require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours.

Sale of Business

George’s Cream may disclose personal information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition or financing of all or part of our business or assets.

Legal Disclosure

George’s Cream may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other legally valid inquiry or order or applicable law, or to report improper or unlawful activity.

Consent

By submitting personal information to George’s Cream or its service providers, you agree that George’s Cream may collect your personal information and you consent to the use and disclosure of your personal information in accordance with this Privacy Policy and as permitted or required by law.

Storage, Retention and Security of Your Personal Information

Storage

Our related parties and affiliates and third party service providers may be located outside of Canada or the United States and this may result in personal information collected by George’s Cream being stored or processed outside of Canada or the United States and, as a result, your personal information may be accessible to law enforcement, courts and regulatory authorities in accordance with the laws of such foreign jurisdictions.

Retention

George’s Cream will retain personal information for as long as necessary for the purposes identified, or as otherwise required or permitted by law. George’s Cream has retention standards to satisfy legal requirements, including to destroy, erase or render anonymous personal information that is no longer required for the purposes identified or as otherwise required by law.

Security

George’s Cream takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.

Unfortunately, despite these efforts, no security measures are perfect and hackers and other malicious actors may attempt to intercept or access the personal information described in this Privacy Policy. If you have any reason to believe that your account, transaction or information is no longer secure, please contact us using the contact information in the section below regarding “How to Contact our Privacy Officer”. In the wrong hands, your personal information could be used to commit identity theft, steal from you, or cause you other harms. It may also reveal information about your spending habits and other sensitive personal attributes.

Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through a website or by email may be intercepted by others.

George’s Cream will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).

You should also be aware that certain aspects of the Website is not confidential and are available for public viewing. For example, any submissions that you post to any publicly available online forum or blogs or other publicly available features of the Website are not confidential and may be viewed by other users of the Website. By making personal information publicly available where the Website allow you to do so, you consent to such publication by George’s Cream. Please refer to the Terms of Use for additional provisions relating to user submissions that may apply to you.

Accuracy of Personal Information and Your Privacy Preferences

If any of your personal information in our records is inaccurate or incomplete, we will amend that information at your request, subject to any exceptions prescribed by law. Requests for correction of your personal information should be directed to the George’s Cream Privacy Officer using the contact information set out below in the section regarding “How to Contact our Privacy Officer”.

Access to Personal Information

At your request, we will provide you a statement outlining the personal information we have about you in our records and how that information has been used or disclosed by us. You may also request access to your personal information in our custody or control. In order to verify that the information is being released to the proper individual, you may be asked to provide suitable identification or to otherwise identify yourself. In certain circumstances, access to personal information may be denied. If we deny your request for access, we will advise you of the reason for the refusal. Requests for access should be directed to the George’s Cream Privacy Officer using the contact information set out below in the section regarding “How to Contact our Privacy Officer”.

Changes to this Privacy Policy

George’s Cream may revise this Privacy Policy at any time and from time to time. The revised Privacy Policy will be posted to the Website. We will provide additional notice of any material changes to our Privacy Policy. We encourage you to check this Privacy Policy regularly for changes.

How to Contact our Privacy Officer

If you have any questions, comments or concerns about this Privacy Policy or our privacy practices, please contact George’s Cream using the contact information below. All complaints will be investigated.

In Canada and the USA:

George’s Cream Inc

285150 Wrangler Way, Rocky View, Alberta, Canada T1X 0K3

Attention: Privacy Officer

Email:

info@georgescream.com

403 241 3227

For additional information regarding the use of our website please see our Terms of Use posted on the website.