Privacy Policy
Effective Date: July 7, 2026
George's Cream ("George's Cream," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, subscribe to recurring orders, sign up for marketing communications, submit product reviews, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
George's Cream
285150 Wrangler Way
Rocky View, Alberta T1X 0K3
Canada
Email: info@georgescream.com
2. Information We Collect
We collect personal information directly from you, automatically through your use of our website, and from trusted third-party service providers.
Information You Provide
Depending on how you interact with us, we may collect:
- Name
- Email address
- Shipping address
- Billing address
- Telephone number (if provided)
- Order history
- Payment information (processed securely through Shopify and payment providers)
- Subscription preferences
- Product reviews
- Photos submitted with reviews
- Communications with our customer support team
- Information you provide when participating in contests, promotions, surveys, or giveaways
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Products viewed
- Time spent on our website
- Referring websites
- Shopping cart activity
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products
- Process subscription orders
- Provide customer service
- Respond to inquiries
- Verify transactions
- Detect and prevent fraud
- Improve our website and customer experience
- Send order confirmations and shipping updates
- Send newsletters and promotional emails (where permitted or with your consent)
- Administer promotions and contests
- Display customer reviews
- Analyze website traffic and performance
- Measure advertising effectiveness
- Meet legal and regulatory obligations
4. Marketing Communications
If you subscribe to receive emails from George's Cream, we may send you:
- Product announcements
- Promotions
- Educational skincare content
- Exclusive offers
- Company news
- Surveys
- Special events
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us at info@georgescream.com.
Transactional emails relating to purchases or subscriptions will continue to be sent even if you opt out of marketing communications.
5. Subscription Orders
If you enroll in recurring product subscriptions, we collect and store information necessary to manage your subscription, including recurring billing preferences and delivery schedules.
You may modify or cancel your subscription according to the terms applicable to the subscription service.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies help us:
- Remember shopping cart contents
- Remember customer preferences
- Improve website performance
- Analyze visitor behaviour
- Deliver relevant advertising
- Measure marketing campaign effectiveness
You may disable cookies through your browser settings; however, certain website features may not function properly.
7. Analytics and Advertising
We use third-party services to better understand website usage and improve our marketing efforts.
These services may include:
- Google Analytics
- Google Ads
- Meta Pixel
- Shopify analytics and reporting
These providers may use cookies or similar technologies to collect information about your interactions with our website.
This information may be used to:
- Measure website traffic
- Analyze customer behaviour
- Improve website performance
- Deliver personalized advertising
- Measure advertising campaign performance
- Build remarketing audiences
You can learn more about Google's advertising and analytics practices through Google's privacy resources and adjust your advertising preferences through your Google account.
8. Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the ecommerce platform that allows us to sell our products.
When you place an order, Shopify processes certain personal information necessary to complete your purchase.
Your information is handled in accordance with Shopify's own privacy practices in addition to this Privacy Policy.
9. Payment Information
Payments are processed securely by Shopify's authorized payment providers.
George's Cream does not store complete credit card numbers on its own servers.
Payment information is encrypted and handled by secure third-party payment processors.
10. Product Reviews
Customers may voluntarily submit product reviews, ratings, comments, and photographs.
Reviews may be displayed publicly on our website.
By submitting a review or photograph, you consent to George's Cream displaying that content in connection with our products and marketing.
Please avoid including sensitive personal information in public reviews.
11. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers when necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Email marketing providers
- Website hosting providers
- Analytics providers
- Advertising platforms
- Professional advisors
- Government authorities where required by law
These providers are authorized to use your information only as necessary to provide services on our behalf.
12. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security.
13. Data Retention
We retain personal information only as long as reasonably necessary to:
- Complete purchases
- Manage subscriptions
- Provide customer service
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
- Improve our services
When information is no longer required, it is securely deleted or anonymized where appropriate.
14. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent for certain processing activities
- Opt out of marketing communications
- Request information about how your personal information is used
To exercise these rights, please contact:
We may request additional information to verify your identity before responding to your request.
15. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
16. Third-Party Websites
Our website may contain links to third-party websites.
George's Cream is not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
17. International Processing
Although George's Cream currently ships within Canada, some of our service providers may process or store information in other countries, including the United States.
As a result, your personal information may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure that third-party service providers maintain appropriate safeguards for personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
The revised version will be posted on this page with an updated Effective Date.
Your continued use of the website constitutes acceptance of the updated Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
George's Cream
285150 Wrangler Way
Rocky View, Alberta T1X 0K3
Canada
Email: info@georgescream.com